Raj Travels Refund & Modification Service

Purchasing The Service

• The Service must be purchased at the time of booking and cannot be added after the booking has been completed.
• The Service must be purchased for all passengers included in the booking.
• Raj Travels may not offer the Service on every booking.
• Raj Travels reserves the right to deny the purchase of the Service for any lawful reason.

Cancellation & Modification Deadline

• Except where otherwise stated, customers may cancel or modify their booking up to one (1) minute before the departure of the first outbound flight.
• For flights operated by FlyJinnah, Air Arabia, Air Arabia Abu Dhabi, and all international routes, cancellations or modifications must be requested at least twenty-four (24) hours before departure.
• Once the applicable cancellation deadline has passed, the Service expires and any further changes will be subject to the airline’s fare rules and policies.

Return Bookings

• For return bookings, customers may only use the Service once.
• A booking can either be modified once or cancelled once under the Service.
• Multiple free modifications or cancellations are not permitted.

Refund Conditions

• The fee paid for the Service itself is non-refundable except in cases of involuntary cancellation.
• Subject to eligibility, refunds apply only to the flight ticket value and are governed by the Service terms.
• Airline-specific policies and restrictions may still apply.

Exclusions

• Government-declared emergencies.
• Travel bans or restrictions.
• Security alerts issued by relevant authorities.
• Health warnings, epidemics, pandemics, or similar government actions.
• Any extraordinary event that affects travel operations.

Other Restrictions

• The Service is linked only to the booking for which it was purchased.
• The Service is non-transferable.
• The Service cannot be moved to another booking.
• The booking owner is responsible for managing Service requests for all passengers included in the booking.
• The Service fee remains non-refundable except where specifically stated.

Not Insurance

• This Service is not an insurance policy.
• The Service does not replace travel insurance.
• Customers are encouraged to obtain appropriate travel insurance separately if required.
• Raj Travels provides this Service solely to offer greater booking flexibility.

Additional Information

• Airline rules and fare conditions continue to apply.
• Customers should review the airline’s official policies before travelling.
• Raj Travels reserves the right to amend these terms and conditions at any time without prior notice.
• Continued use of the Service constitutes acceptance of these terms.